Terms

Classroom Insight Terms of Service

These terms are the agreement between Classroom Insight and the schools and districts that use it. They cover how the service may be used, who owns the data, how AI features and free pilots work, payment, and each side's responsibilities.

Classroom Insight Terms of Service

Last updated: June 15, 2026

These Terms of Service ("Terms") are an agreement between Classroom Insight, LLC, a California Limited Liability Corporation doing business as Classroom Insight ("Classroom Insight," "we," "us"), and the school, school district, charter organization, or other entity that subscribes to or pilots the Service ("Customer," "you").

By signing an Order, beginning a Pilot, or accessing or using the Service, Customer agrees to these Terms. Any individual accepting these Terms on Customer's behalf represents that they have authority to bind Customer.

Order of precedence. If Classroom Insight and Customer have signed a separate written agreement, data privacy agreement, or addendum (including a state or district DPA), that signed document controls over any conflicting provision in these Terms with respect to that Customer. Otherwise, these Terms, together with any Order and our Privacy Policy, make up the agreement between us.

1. Definitions

  • "Service" means the Classroom Insight web application, including daily check-ins, incident reporting, student case files, dashboards and reports, AI Features, and related support.
  • "Order" means an ordering document, purchase order, online purchase flow, or pilot confirmation that references these Terms and specifies the school(s), subscription term, and fees (if any).
  • "Subscription Term" means the period stated in an Order during which Customer may use the Service, including any renewal term.
  • "Authorized Users" means Customer's employees and contractors (such as teachers, administrators, counselors, and support staff) whom Customer authorizes to use the Service.
  • "Customer Data" means all data submitted to the Service by or on behalf of Customer, including Student Data.
  • "Student Data" means personally identifiable information about students contained in Customer Data, including education records as defined by the Family Educational Rights and Privacy Act ("FERPA").
  • "AI Features" means features of the Service that use artificial intelligence to generate drafts, summaries, suggestions, or analyses.
  • "Pilot" means any free or trial use of the Service offered before or in place of a paid subscription.
  • "DPA" means a data privacy agreement between the parties, such as the Student Data Privacy Consortium's National Data Privacy Agreement.

2. The Service; Access Rights

2.1 Access grant. During the Subscription Term, Classroom Insight grants Customer a non-exclusive, non-transferable right for Authorized Users at the school(s) identified in the Order to access and use the Service for Customer's internal educational purposes, subject to these Terms.

2.2 Per-school subscription. Subscriptions are licensed per school. All staff at a licensed school may be Authorized Users at no additional per-user charge.

2.3 Changes to the Service. We may improve and modify the Service, provided we will not materially reduce its core functionality during a paid Subscription Term. We will give reasonable advance notice of material changes.

2.4 Support. We provide support by email at [email protected] during normal business hours and will use commercially reasonable efforts to respond promptly.

3. Accounts and Authorized Users

3.1 Provisioning and roles. Customer's designated administrators control which individuals become Authorized Users and which role-based access scope each receives (for example, teacher, school administrator, district administrator, support team). Customer is responsible for assigning access scopes appropriate to each user's legitimate educational interest in particular students.

3.2 Credentials. Authorized Users must keep credentials confidential. Customer will notify us promptly at [email protected] of any suspected unauthorized access and will promptly deactivate users who leave Customer's employment or no longer require access.

3.3 Responsibility. Customer is responsible for Authorized Users' use of the Service and their compliance with these Terms.

4. Acceptable Use

Customer and its Authorized Users will not:

(a) use the Service in violation of applicable law or for any purpose other than Customer's legitimate educational purposes; (b) enter data about any individual whom Customer does not have lawful authority to record in connection with its educational programs; (c) upload content that is unlawful or infringes the rights of others; (d) sell, resell, sublicense, or provide access to the Service to any third party other than Authorized Users; (e) reverse engineer, copy, or create derivative works of the Service, or access it to build a competing product; (f) probe, scan, or test the vulnerability of the Service without our prior written consent; (g) circumvent access controls, including viewing student records outside an Authorized User's assigned scope; (h) use output of the AI Features to make decisions producing legal or similarly significant effects on a student without meaningful human review by a qualified educator; or (i) use automated means to scrape or extract data from the Service except through features we provide.

We may suspend access immediately if we reasonably believe continued use poses a security risk or violates law, and will promptly notify Customer and work to restore access.

5. Customer Data and Student Data

5.1 Ownership. As between the parties, Customer owns all Customer Data, and all Student Data remains the property of and under the control of Customer. Customer grants Classroom Insight a limited, non-exclusive license to host, process, transmit, and display Customer Data solely to provide and support the Service, as described in our Privacy Policy and any applicable DPA, and for no other purpose.

5.2 FERPA; school official designation. Where Student Data includes education records subject to FERPA, Customer designates Classroom Insight a "school official" with a "legitimate educational interest" under 34 C.F.R. § 99.31(a)(1). Classroom Insight agrees that it: (a) performs an institutional service or function for which Customer would otherwise use employees; (b) is under the direct control of Customer with respect to the use and maintenance of education records; (c) will use education records only for the purposes for which disclosure was made (providing the Service); and (d) will not re-disclose personally identifiable information from education records except as directed by Customer or as permitted by law, consistent with 34 C.F.R. § 99.33.

5.3 Customer responsibilities for data. Customer represents that it has the lawful authority to provide Customer Data to Classroom Insight and that it has provided any notices and obtained any consents required by its own policies and by applicable law (including, where applicable, notices to parents under FERPA, state law, and Customer's COPPA consent for students under 13 consistent with our Privacy Policy). Customer is responsible for the accuracy of Customer Data and for its own compliance with laws governing student records, including records retention requirements that apply to Customer.

5.4 Our data commitments. Classroom Insight will: (a) use Student Data solely to provide the Service; (b) never sell Student Data or use it for targeted advertising; (c) never use Student Data to build profiles of students except in furtherance of K-12 school purposes; (d) not use Student Data to train artificial intelligence models; (e) maintain the security program described in our Privacy Policy; and (f) delete or return Student Data as provided in Section 8.4 and the Privacy Policy. These commitments are intended to satisfy, and shall be interpreted consistently with, California's Student Online Personal Information Protection Act (SOPIPA) and other applicable student privacy laws.

5.5 De-identified data. Classroom Insight may create and use data that has been de-identified and/or aggregated so that it cannot reasonably identify any student, solely to maintain, develop, support, improve, and demonstrate the Service. We will not attempt to re-identify de-identified data and will not sell it.

5.6 DPA. Upon Customer's request, Classroom Insight will negotiate and execute a mutually agreeable DPA (we are familiar with the SDPC National Data Privacy Agreement). An executed DPA controls over these Terms and the Privacy Policy as to Student Data.

6. AI Features

6.1 Nature of outputs. AI Features generate drafts, summaries, suggestions, and analyses from Customer Data (for example, draft family messages, support plan ideas, draft behavior goals, and trend summaries). Outputs are probabilistic and may be inaccurate, incomplete, or inapplicable to a particular student or situation.

6.2 Educator review required. All AI Feature outputs are drafting aids only. Customer will ensure that a qualified educator reviews, edits as needed, and approves any output before it is communicated to a student or family, placed in a student's record, or otherwise relied upon.

6.3 Not professional advice; IEP decisions. The Service and AI Features do not provide medical, psychological, legal, or other professional advice, and are not a substitute for the professional judgment of educators or for evaluations conducted by qualified professionals. Draft behavior goals and similar outputs are intended only to assist educators; all decisions regarding a student's individualized education program remain with the student's IEP team in accordance with the Individuals with Disabilities Education Act and applicable state law.

6.4 Responsibility for final content. Customer is solely responsible for the final content of communications sent to families and records maintained about students.

7. Fees and Payment

7.1 Fees. Customer will pay the fees stated in the Order. Unless the Order says otherwise, annual subscriptions are invoiced upfront and due net 30 from invoice date. We accept payment by purchase order, check, ACH, or card.

7.2 Taxes. Fees exclude applicable taxes; Customer is responsible for any taxes other than taxes on our income. Tax-exempt Customers should provide an exemption certificate.

7.3 Late amounts. Undisputed amounts more than 30 days past due may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law.

7.4 Fee changes. Fees are fixed during a Subscription Term. We may change fees effective upon renewal with at least 60 days' prior written notice.

7.5 Pilots. Pilots are provided free of charge for the period stated in the pilot confirmation (or, if none, 90 days). Either party may end a Pilot on 14 days' written notice. During a Pilot, the Service is provided "AS IS" and Sections 11.3 and 12 apply, but all of our data commitments in Section 5, the Privacy Policy, and any DPA apply in full. At the end of a Pilot, Customer may convert to a paid subscription or request export and deletion of its data under Section 8.4.

8. Term and Termination

8.1 Term. These Terms apply from the earlier of Customer's first Order or first use of the Service and continue through the end of all Subscription Terms and Pilots.

8.2 Renewal. Unless the Order states otherwise, paid subscriptions renew automatically for successive one-year terms unless either party gives notice of non-renewal at least 30 days before the end of the then-current term.

8.3 Termination. Either party may terminate these Terms or an Order: (a) on 30 days' written notice if the other party materially breaches and fails to cure within the notice period; or (b) immediately if the other party becomes insolvent. Customer may terminate for convenience at the end of any Subscription Term by non-renewal. We may terminate or suspend a free Pilot as described in Section 7.5.

8.4 Effect of termination; data export and deletion. Upon termination or expiration: (a) access rights cease; (b) for 30 days, Customer may request an export of Customer Data as a structured archive of CSV files (the Service's built-in student-export format); and (c) thereafter we will delete Customer Data, including Student Data, within 60 days in accordance with the Privacy Policy and any DPA, and will confirm deletion in writing upon request. Deletion timelines do not apply to de-identified data (Section 5.5) or to records we are legally required to retain, which remain protected under these Terms.

8.5 Survival. Sections 5.4-5.5, 6, 8.4, 9, 10, 11, 12, 13, 16, and 18 survive termination.

9. Confidentiality

Each party will protect the other's non-public information ("Confidential Information") with at least the care it uses for its own similar information (and no less than reasonable care), will use it only to perform under these Terms, and will not disclose it except to personnel and contractors bound by confidentiality obligations. Confidential Information excludes information that is public through no fault of the recipient, already lawfully known, independently developed, or lawfully received from a third party. A party may disclose Confidential Information when legally compelled, with prompt notice to the other party where lawful so it may seek protection. Student Data is also, and primarily, governed by Section 5, the Privacy Policy, and any DPA. Each party may seek injunctive relief for breach of this Section.

10. Intellectual Property

10.1 Our IP. Classroom Insight and its licensors own the Service, software, documentation, and all related intellectual property. No rights are granted except as expressly stated in these Terms.

10.2 Feedback. Customer is not required to provide feedback. If it does, Classroom Insight may use feedback to improve the Service without obligation or attribution; feedback will never include Student Data.

10.3 Names and marks. Neither party may use the other's name or logo publicly without prior written consent. Case studies and testimonials require Customer's separate written agreement.

11. Warranties and Disclaimers

11.1 Mutual. Each party warrants that it has the authority to enter into these Terms.

11.2 Service warranty. During a paid Subscription Term, we warrant that the Service will perform materially in accordance with its documentation. Customer's exclusive remedy for breach of this warranty is that we will use commercially reasonable efforts to correct the non-conformity, and if we cannot do so within 30 days of notice, Customer may terminate the affected Order and receive a pro-rata refund of prepaid, unused fees.

11.3 Disclaimers. EXCEPT AS EXPRESSLY STATED IN SECTION 11.2, THE SERVICE (INCLUDING ALL PILOTS AND AI FEATURES) IS PROVIDED "AS IS," AND CLASSROOM INSIGHT DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT AI FEATURE OUTPUTS WILL BE ACCURATE OR SUITABLE FOR ANY PARTICULAR STUDENT OR PURPOSE. EDUCATIONAL DECISIONS REMAIN THE RESPONSIBILITY OF CUSTOMER AND ITS EDUCATORS.

12. Limitation of Liability

12.1 Exclusion. Neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenues, even if advised of the possibility.

12.2 Cap. Each party's total aggregate liability arising out of these Terms will not exceed the greater of (a) the fees paid or payable by Customer in the 12 months preceding the event giving rise to liability, or (b) $5,000.

12.3 Exceptions. The limitations in this Section do not apply to: (a) a party's gross negligence or willful misconduct; or (b) Customer's payment obligations.

13. Indemnification

13.1 By Classroom Insight. We will defend Customer against third-party claims alleging that the Service, as provided by us and used as permitted, infringes a U.S. patent, copyright, or trademark, and will pay resulting damages finally awarded or agreed in settlement. If such a claim arises, we may modify the Service, procure rights, or terminate the affected Order with a pro-rata refund. This Section states our entire liability for infringement claims.

13.2 By Customer. To the extent permitted by applicable law, Customer will defend Classroom Insight against third-party claims arising from (a) Customer Data that Customer lacked authority to provide, or (b) Customer's use of the Service in violation of law or these Terms, and will pay resulting damages finally awarded or agreed in settlement.

13.3 Public entities. The parties acknowledge that if Customer is a public entity, its ability to indemnify, advance defense costs, or agree to certain remedies may be limited by state constitution or statute. Customer's obligations under this Section apply only to the extent permitted by applicable law, and any limitation does not relieve Customer of liability it would otherwise have.

14. Public Entity Provisions

If Customer is a public school district or other public entity, any provision of these Terms that is contrary to mandatory applicable law (including provisions on indemnification, governing law and venue, limitation periods, auto-renewal, or appropriation of funds) applies only to the extent permitted by that law. Upon request, the parties will negotiate in good faith any contract terms required by applicable state education law — for example, the pupil-records contract terms required of California local educational agencies by Cal. Educ. Code § 49073.1 — typically through a DPA or addendum.

15. Governing Law; Dispute Resolution

These Terms are governed by the laws of the State of California, without regard to conflict-of-laws rules, and the parties consent to exclusive jurisdiction and venue in the state and federal courts located in Alameda County, California — except that if Customer is a public entity legally required to apply the law or venue of its own jurisdiction, that requirement controls. Before filing any claim, the parties will attempt in good faith to resolve the dispute through discussions between designated representatives for at least 30 days.

16. Changes to These Terms

We may update these Terms from time to time. For material changes, we will give Customer at least 30 days' notice by email to Customer's administrative contact and by posting the updated Terms. For paid subscriptions, material changes take effect at the start of the next renewal term unless Customer agrees earlier. For Pilots and month-to-month subscriptions, continued use after the notice period constitutes acceptance. We will not make changes that materially reduce our Student Data protections in Section 5 during a Customer's then-current term without Customer's consent.

17. Miscellaneous

17.1 Entire agreement; precedence. These Terms, the Privacy Policy, any DPA, and any Orders are the entire agreement and supersede prior discussions. In case of conflict, the order of precedence is: (1) signed DPA or signed agreement, (2) the Order, (3) these Terms, (4) the Privacy Policy (except that the Privacy Policy controls as to how we handle personal information unless the DPA says otherwise).

17.2 Assignment. Neither party may assign these Terms without the other's consent, except to a successor in a merger, acquisition, or sale of substantially all assets, provided any successor to Classroom Insight remains bound by the Student Data commitments in Section 5 and the Privacy Policy, and Customer is notified and may terminate and request deletion of its data.

17.3 Subcontractors. We may use subprocessors as described in the Privacy Policy and remain responsible for their performance.

17.4 Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, except for payment obligations.

17.5 Notices. Legal notices must be in writing: to Classroom Insight at 19177 Carlton Ave., Castro Valley, CA 94546 and [email protected]; to Customer at the administrative contact and address on the Order. Email notice is effective upon confirmed delivery.

17.6 Severability; waiver. If a provision is unenforceable, the remainder stays in effect. Failure to enforce a provision is not a waiver.

17.7 Relationship. The parties are independent contractors. There are no third-party beneficiaries to these Terms.

Contact: Classroom Insight, LLC · 19177 Carlton Ave., Castro Valley, CA 94546 · [email protected]